Product Support Specialist

5 days ago


Durham, North Carolina, United States PowerSecure International Full time
Job Description

As a Product Support Specialist at PowerSecure International, you will play a critical role in providing technical support on our MicroGrid equipment, including switchgear and generators. Your primary responsibility will be to ensure that our customers receive exceptional service and support, meeting their expectations and resolving any technical issues that may arise.

Key Responsibilities
  • Provide technical support via phone, email, and on-site visits to customers and internal teams.
  • Collaborate with engineering groups to resolve complex start-ups, field troubleshooting, and technical issues.
  • Develop and execute field retrofit projects, engineering change notices, and product technical troubleshooting guidelines.
  • Escalate critical issues to leadership to ensure customer satisfaction and project quality.
Requirements
  • Bachelor's Degree in Electrical Engineering or equivalent work experience in the Switchgear and/or Power Generation Industry.
  • 10+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems.
  • Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
Preferred Qualifications
  • Commissioning and field experience.
  • Excellent verbal and written communication skills.
  • Valid Driver's License.
Working Environment

Normal work environment will be in a remote office. Occasional travel may be required, up to 45%.

Occasional exposure to industrial equipment, including switchgear/switchboards, Diesel and Gas generators, outdoors, around metal welding, forming, cutting, and other industrial processes.

Able to withstand outdoor temperatures with reasonable accommodations. Able to work at a desk in an office setting for 8 hours a day.

Occasional after-hours and weekend support may be needed.



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