Technical Support Specialist

18 hours ago


Durham, North Carolina, United States NetApp Full time

Job Title: Technical Support Specialist

At NetApp, we are seeking a skilled Technical Support Specialist to join our team. As a Storage Support Engineer, you will provide expert technical support to customers, customer support personnel, and field support staff. Your primary focus will be on diagnosing, troubleshooting, repairing, and debugging NetApp products.

Key Responsibilities:

  • Respond to complex technical issues that have been unable to be resolved by first-line product support.
  • Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers to facilitate solutions for customers.
  • Work collaboratively with customers in potentially stressful situations, providing professional and courteous technical expertise.
  • Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center.
  • Develop deep technical expertise in E-series and StorageGRID areas.

Requirements:

  • Hardware principles
  • Fluency in French and English
  • Object-based storage
  • Distributed database (Cassandra)
  • S3 protocol
  • RAID
  • iSCSI
  • Fiber channel
  • Linux administration
  • Troubleshooting experience with network trace analysis
  • Virtualization
  • Docker-containers
  • Infiniband, NVMe-of
  • Data protection
  • Scripting
  • HTTP / RestAPI
  • Understanding of T10 Protection Information (PI) concepts
  • TCP practical troubleshooting experience with network trace analysis
  • Working experience with NetApp Data ONTAP 9.0 and above (a plus)

Compensation:

The salary offered will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.


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