IT Support Specialist

3 weeks ago


Durham, North Carolina, United States Bee Talent Solutions Full time

The IT Support Specialist at Bee Talent Solutions coordinates and resolves internal employee issues with technology. This role provides timely support services to employees with technical problems and information technology issues involving desktop, laptop, or network services. The specialist troubleshoots and resolves problems or escalates them to appropriate technical personnel as needed. Effective communication and relationship-building skills are essential for this position.

The IT Support Specialist is responsible for supporting end-user technologies and providing onsite support for our offices. This role supports all company standard systems, applications, and software, including Microsoft Windows 10, Apple OSX, Microsoft Office 365, and more.

Key Responsibilities:

  • Receives and resolves technical requests through the IT ticketing system, email, Slack, or phone
  • Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and related systems
  • Ensures quality customer service to staff and coordinates communication between users and IT staff
  • Utilizes and maintains ticket tracking systems, software, and related systems to ensure efficient help desk operations

Requirements:

  • Good communication and people skills
  • Troubleshooting skills for Windows/Mac based platforms, smartphones, and A/V equipment
  • Self-starter with interpersonal skills and creative problem-solving skills

Preferred Qualifications:

  • VMware ESXi/Horizon experience
  • JIRA and Confluence experience
  • Office365 experience or exposure on the administrative side
  • Demonstrated knowledge of networking and hardware standards
  • Solid understanding of security concepts, principles, and practices


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