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Customer Experience Specialist

1 month ago


Durham, North Carolina, United States JD Service Now Full time
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team at JD Service Now. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of satisfaction.

Key Responsibilities:
  • Provide timely and effective resolution to customer complaints and concerns
  • Participate in training and outbound call initiatives to enhance customer experience
  • Develop and maintain strong relationships with clients to ensure their needs are met
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in IT systems and phone systems

What We Offer:
  • Competitive hourly rate starting at $20
  • 85% employee medical insurance
  • Retirement benefits with match
  • 100% employee dental insurance

Why Join Us:

We are a local, family-owned company that values our employees and strives to create a positive work environment. We offer flexible hours and opportunities for advancement, making us an ideal choice for those looking to grow their career.