Customer Service Representative

2 days ago


Portland, Oregon, United States Rollins Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Rollins, a leading provider of pest control services. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Answer customer calls and respond to customer inquiries in a timely and professional manner
  • Schedule and confirm service appointments with customers
  • Communicate with service technicians to ensure that customer needs are met
  • Perform outbound calls to customers to resolve outstanding account balances
  • Receive payments from past due customers
  • Utilize our Windows-based and web-based systems to communicate with customers and team members
  • Work well within a team environment and participate in quality assurance processes
Requirements

To be successful in this role, you will need:

  • 2 years of proven customer service experience
  • 1 year of proficiency in MS Outlook, Word, and Excel
  • High School/GED or equivalent
What We Offer

We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan with company match and employee stock purchase plan. You will also have access to paid vacation, holidays, and sick leave, as well as employee discounts and tuition reimbursement.

About Rollins

Rollins is a global residential and business service provider that has been in operation since 1901. We are a leader in the pest control industry and are committed to delivering exceptional customer experiences. Our company values include PEOPLE, PROGRESS, and PROFESSIONALISM, and we are proud to be a financially stable and growing organization.



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