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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Propark Mobility. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for all patrons.
Key Responsibilities- Customer Service: Provide top-notch customer service to all patrons, responding to their needs and resolving any issues in a professional and friendly manner.
- Cash Handling: Handle cash transactions accurately and efficiently, ensuring that all transactions are processed correctly and securely.
- Parking Operations: Assist with parking operations, including directing patrons to parking spaces, verifying cash and supplies, and issuing tickets to customers.
- Exception Handling: Process exception transactions, such as lost tickets or grace period tickets, according to company policy.
- Shift Management: Complete daily shift paperwork, including recording transactions, vehicles in and out of the facility, and validated tickets.
- Booth Maintenance: Maintain a clean and orderly cashier booth at all times, free of debris and trash.
- Age: Must be at least 18 years old.
- Education: High school degree preferred.
- Experience: One year of related experience with cash handling.
- Skills: Ability to read, comprehend, and communicate effectively both verbally and through written correspondence. Ability to safely drive a standard or automatic transmission vehicle. Ability to work in a fast-paced environment and maintain a professional and friendly demeanor.
The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: The employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 25lbs.
Work Environment: The employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal.
