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Healthcare Customer Service Representative
2 months ago
Position Overview:
The Healthcare Customer Service Representative (HCSR) serves as the initial point of interaction for patients and visitors, whether in person or via telephone.
This role is essential in upholding a high standard of patient satisfaction through outstanding customer service.
About Providence Health & Services:
At Providence, our caregivers are not just valued; they are indispensable. Join our team and flourish in a culture centered around patient-focused, holistic care grounded in understanding, commitment, and mutual respect.
Your contributions are significant here, as we recognize that to attract and retain exceptional talent, we must empower our team members.
Key Responsibilities:
- Provide exceptional customer service to patients and visitors.
- Address inquiries and resolve issues promptly and effectively.
- Maintain a welcoming and professional environment.
Required Qualifications:
- Minimum of 1 year of experience in customer service, or successful completion of a relevant internship.
Preferred Qualifications:
- 1 year of experience in a medical office or healthcare setting.
- Familiarity with electronic medical records and/or billing systems.
- Knowledge of medical terminology.
Rooming Experience:
Prior experience as a CNA, non-credentialed MA, EMT, or in a similar role is advantageous.
Why Choose Providence?
Our exceptional benefits are tailored to support you and your family in maintaining wellness, advancing your career, and achieving financial stability.
We prioritize your well-being, allowing you to focus on fulfilling our mission of caring for all, especially the most vulnerable in our communities.
About Our Organization:
At Providence, our strength lies in our commitment to "Know me, care for me, ease my way." Working within our family of organizations means that regardless of your role, we will support you in your career journey, enabling you to support others.
We offer industry-leading benefits and cultivate an inclusive workplace where diversity is celebrated, and every individual is valued, heard, and respected.
With over 120,000 caregivers, we serve in more than 50 hospitals, over 1,000 clinics, and a comprehensive range of health and social services across multiple states.
As a comprehensive healthcare organization, we are dedicated to serving more individuals, advancing best practices, and continuing our long-standing tradition of aiding the underserved.
Compensation:
The listed amounts represent the base pay range; additional compensation may be available for this role, including shift differentials, standby/on-call pay, overtime, premiums, extra shift incentives, or bonuses.
About Our Team:
Providence Physician Enterprise (PE) is a service line within Providence dedicated to delivering quality, compassionate, and coordinated care to patients across several states.
Our medical groups and affiliated practices constitute the third-largest group in the nation, comprising over 11,000 providers, 900 clinics, and 30,000 caregivers.
PE includes various medical groups across multiple regions, ensuring a wide reach and comprehensive care for our patients.
Providence is proud to be an Equal Opportunity Employer, committed to providing a workplace free from discrimination and harassment of any kind.
We believe that diversity strengthens our organization, and we are dedicated to fostering an inclusive workforce, learning from one another, and creating equal opportunities for advancement.
