Customer Service Representative
19 hours ago
Job Summary:
We are seeking a skilled Customer Service Representative to join our team at Global Medical Response Inc. as a Call Taker. In this role, you will be responsible for responding to non-emergency calls for the Ride to Care Program, scheduling transportation requests, and providing clear communication to ensure quality support and care to our customers.
Key Responsibilities:
- Monitor and respond to calls and emails using established call handling procedures, leveraging the communication and information management system to deliver excellent customer support to providers, facilities, and member representatives.
- Schedule, assign, review, and route transportation requests using appropriate methods.
- Clearly document communications following protocols and processes, and properly identify and escalate issues as necessary.
- Effectively communicate trip data, including confirmations, routing times, issues, and performance.
- Work collaboratively and in a professional manner with allied health and public safety personnel, as well as fellow coworkers.
- Demonstrate organization, multitasking, and time management skills.
Requirements:
- Some work experience, preferably in a call center or customer service environment.
EEO Statement:
Global Medical Response Inc. is an Equal Opportunity Employer, committed to supporting veterans and providing reasonable accommodations for individuals with a disability.
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