Customer Service Representative

20 hours ago


Portland, Oregon, United States PayRange Full time

About PayRange

PayRange is a rapidly growing technology company that is revolutionizing the way people pay for services. We pride ourselves on our innovative products, vibrant company culture, and our dedication to customer satisfaction.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer support and ensuring that our customers have the best possible experience with our products.

Key Responsibilities

  • Monitor, track, and respond to customer support requests in a timely and professional manner.
  • Provide advanced technical support and troubleshooting to customers, including guiding them through hardware installation and troubleshooting.
  • Answer customer calls, ensuring timely updates and responses to requests in line with key metrics.
  • Coach and train customers to help them better utilize and reap the full benefits of our products.
  • Escalate issues to Team Lead, as needed, to ensure timely resolution of customer requests.
  • Stay up-to-date on the latest features, products, and best practices to provide expert-level support to customers.
  • Process and test returned hardware and enter appropriate documentation into our return system.
  • Continuously strive to exceed customer expectations and work closely with other teams to ensure customers have the best experience, from onboarding to throughout their journey with us.

Requirements

  • Experience in a customer services/support role.
  • Highly analytical and organized with excellent English written and oral communication skills.
  • Good articulation skills, including technical writing ability.
  • Expertise in managing client relationships for technically complex products and platforms.
  • Proven people management and leadership skills.
  • Ability to work independently with little supervision.


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