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Customer Service Representative

2 months ago

Portland, Oregon, United States Arrow Sanitary Service Full time

About the Role:

Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.
  • Resolve customer complaints and concerns in a professional and timely manner.
  • Work collaboratively with other departments to resolve customer disputes and improve overall customer satisfaction.
  • Develop and maintain a thorough understanding of company policies, procedures, and products to effectively address customer inquiries.
  • Utilize proprietary operational systems to efficiently manage customer interactions and resolve issues.
  • Participate in ongoing training and development to enhance customer service skills and stay up-to-date on industry trends.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2+ years of customer service experience in a fast-paced environment.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a team-oriented environment and adapt to changing priorities.
  • Proficiency in MS Word, Excel, and email software.
  • Typing and 10-key skills required.

What We Offer:

  • Competitive hourly rate of $17.50 with regular wage increases.
  • Monthly customer service incentive bonuses.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan.