Sales Account Specialist

4 hours ago

Lafayette, Indiana, United States Glen-Gery Full time
About the Role

Glen-Gery Corporation, a subsidiary of Brickworks Limited, is seeking a highly skilled Sales Account Specialist to join their team. As a Sales Account Specialist, you will be responsible for providing exceptional customer service, interacting with sales, plant management, distributors, and other customers to ensure timely and accurate responses to internal and external customer inquiries.

Key Responsibilities
  • Assist the Direct Sales Team with product availability, pricing, quoting, sampling, and technical information as required.
  • Process orders, order changes, sample requests, and coordinate shipments using Salesforce.
  • Ensure quotes and orders are accurate following company sales procedure.
  • Achieve or exceed sales goals by growing sales and providing excellent customer service.
  • Present new and existing products and design ideas to homeowners, builders, contractors, and masons.
  • Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
  • Perform basic credit functions and product complaint procedures as needed.
  • Prepare and distribute bidding documents from quotes to technical submittals.
  • Assist in job registration process (Assisting in document completion and submittal).
  • Respond to client concerns and apply independent decision making while striving for first-time resolution on all client problems/issues.
Requirements
  • Excellent communication, interpersonal, and negotiating skills.
  • Good organizational, math, and computer skills (Excel, Word, ERP systems, CRM).
  • Hands-on approach to problem solving regarding sales, service, and promotion.
  • Self-motivated, high personal drive with a disciplined approach to working individually and utilizing resources to assist with accomplishing goals and objectives of the company.
  • Excellent written and verbal communication skills, good presentation skills, and a professional demeanor.
  • Ability to strive for continuous improvement, must be detail-oriented with strong organizational skills.
  • Strong problem-solving and customer service skills.
  • Ability to learn technical product information.
  • Ability to support a team environment, company policies, procedures, continuous improvement.
Qualifications
  • College degree or relevant trade qualification is preferred.
  • Minimum 3 years sales or customer service experience, preferably in the building materials industry.

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