Technical Support Specialist
5 days ago
Technical Support Specialist 1 Labs
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Temple University. As a Technical Support Specialist, you will provide first and second-level technical support to our students, faculty, and staff. You will work closely with other full-time employees to oversee lab operations, supervise student workers, and assist with imaging computers, setting up labs, and investigating new technologies.
Responsibilities:
- Provide technical support to students, faculty, and staff via phone, email, and in-person
- Assist with lab operations, including supervising student workers and managing lab resources
- Imaging computers, setting up labs, and investigating new technologies
- Train students in using specialized resources from an established training program
- Perform other duties as assigned
Requirements:
- Bachelor's degree and at least one year of related technical experience
- PC and Mac hardware and software troubleshooting experience
- Experience with mobile device troubleshooting and configuration
- Working knowledge of Microsoft Office 2019/365 and Adobe Creative Cloud
- Intermediate Uniprint troubleshooting and basic understanding of PC and/or Mac imaging and concepts
Preferred Qualifications:
- Equipment loan software
- Printing management software
Temple University Values:
We value diversity and are committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.
COVID-19 Vaccination Requirement:
In accordance with the City of Philadelphia's COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have a medical or religious exemption approved by the University.
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