UC Voice Solutions Specialist

3 days ago


Johnston, United States Citizens Financial Group, Inc. Full time
About the Role

The Network Engineer II will play a key part in shaping the future of Citizens Financial Group, Inc.'s Unified Communication solutions.

What You'll Do

You will be responsible for participating in UC project teams from requirement gathering to implementation, working closely with internal stakeholders and external vendors to ensure seamless delivery of services.

  • Coordinate desktop client packaging and assist users with clients
  • Install and troubleshoot branch office and back-office phones, collaborating with Network team members for projects and operational support
  • Work with ServiceNow to resolve user issues, perform standard adds, moves, and changes, and escalate to cloud platform vendors when necessary
Key Requirements
  • 5+ years of experience with Cisco UC technologies
  • Proven track record of integrating new tech with existing infrastructure
  • Strong understanding of regulatory requirements for telecommunications in the US
Preferred Qualifications
  • Experience with Teams Phone System, including resource account creation and management, Auto-Attendant setup, and Call Quality Dashboard utilization
  • Cisco Voice and Networking certifications
Benefits and Compensation

We offer a competitive salary range of $70,000 - $105,000 per year, plus an opportunity to earn an annual discretionary bonus. Our comprehensive benefits package includes medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.



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