Help Desk Specialist

1 week ago


Johnston, United States Kelly Services Inc Full time
Job Description

As a Help Desk Specialist with Kelly Services Inc, you will provide critical support to our clients in ensuring the smooth operation of their computing environments.

The successful candidate will be responsible for managing onsite desktop hardware, troubleshooting software issues, and maintaining printer hardware. They will also provide smart hands support to our server and network teams, as well as assist with conference room equipment and asset lifecycle management.

In this role, you will perform routine tasks such as imaging computers, replacing printer toner, and disposing of outdated assets. You will also resolve trouble tickets from ServiceNow queues and maintain accurate records of all interactions.

Key responsibilities include:

  • Documenting and distributing information, with some breadth and depth of interaction with external contacts.
  • Effective email communication and creating basic documents/records, including contact lists, process logs, problem incidence reports, customer information updates, and inventory/maintenance records.
  • Recognizing problems with processes/operations supported and resolving them with established solutions.
  • Maintaining equipment, supplies, and data supporting processes or operations.

We offer a competitive salary range of $45,000 - $55,000 per year, depending on location and experience. If you have technical knowledge and excellent communication skills, we encourage you to apply for this exciting opportunity.



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