IT Support Associate II, OTS

4 weeks ago


Johnston, United States Amazon Services LLC Full time

About Amazon Services LLC

Company Overview

At the heart of our business lies operations. We're known for speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. The Operations Technology Solutions (OTS) team provides non-stop global IT support to Amazon Operations, a vital piece of the puzzle. We're seeking self-motivated individuals to take on new challenges and motivate teams in fostering solutions to hurdles we face.

We take ownership of what we do – whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting customers by delivering packages directly to them.

The Role

As an IT Support Associate II, you'll use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area spanning multiple technical disciplines. We're committed to improvement, and you'll be encouraged to participate in career development opportunities to progress your career at Amazon.

Key Responsibilities

Your responsibilities include:

  • Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
Salary and Benefits

We offer competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. In addition, we have a casual dress code at each of our locations, with jeans, t-shirts, safety shoes, and at times a neon safety vest being part of your daily outfit.

Requirements

You'll need:

  • 1+ years of corporate setting Windows, Mac, or Linux Operating systems support experience.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • High school or equivalent education.

We prefer candidates with CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications, as well as experience in a dynamic environment with a high degree of customer service.



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