Network Engineer II Position

6 days ago


Johnston, United States Citizens Financial Group, Inc. Full time
Job Overview

Citizens Financial Group, Inc. is seeking a highly skilled Network Engineer II to join our team in the United States.

Salary and Benefits

The estimated salary for this position is between $70,000 and $105,000 per year, plus an opportunity to earn an annual discretionary bonus. We offer comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.

Job Description

This role requires knowledge of Unified Communications operations, technical depth, business aptitude, and the ability to contribute to in-depth technology discussions. The Network Engineer - Voice will participate as a project team member for UC projects from requirements to assessment, planning, and implementation.

  • Participation as a project team member for UC projects from requirements to assessment, planning, and implementation, including:
    • Desktop Client packaging coordination and assisting users with clients
    • Branch offices and back-office phone installations, troubleshooting, and coordination with other Network team colleagues for projects and operational support
  • Identify technology solutions and applications that meet the internal client's business requirements from both a functional and technical perspective
  • Working Service Now queue
    • Work with end users for issues with phones, passwords, etc.
    • Perform standard adds, moves, and changes
  • Working with cloud platform vendors, including escalations
  • Enhances CFG Voice Services reputation by identifying areas for improvement for users/groups, and for processes within the team.
Required Skills and Qualifications
  • 5 years' experience with Cisco UC technologies
  • Experience integrating new technologies with existing technologies
  • Experience implementing technologies with enterprise-wide impact
  • Experience troubleshooting voice issues across the network
  • Working knowledge of regulatory requirements for telecommunications in the US including call recording and E911
Desired Qualifications
  • Experience with Teams Phone System, to include creation of resource accounts, creating and administering Auto-Attendants and Call Groups, troubleshooting issues and incidents, and use of Call Quality Dashboard (CQD)
  • Experience in implementing and supporting new solutions across multiple business units with complex and differing requirements in the same project/effort
  • Knowledge of regulatory requirements for Financial and Banking Organizations
  • Cisco Voice and Networking certifications


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