Help Desk Specialist

1 week ago


Johnston, Iowa, United States US Tech Solutions Full time

We are seeking a highly motivated and organized individual to fill the role of Help Desk Specialist at US Tech Solutions. This position requires strong technical skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.

The ideal candidate will have experience in customer service/support, technical troubleshooting skills, and the ability to work efficiently in a team environment. This is a long-term assignment with a possible extension or hire after 36 months, depending on performance and business needs.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, or chat.
  • Responsible for troubleshooting and resolving technical issues in a timely and professional manner.
  • Maintain accurate records of client interactions and provide feedback to management.

Requirements:

  • Technical support experience (6+ months)
  • Excellent written and verbal communication skills
  • Technical troubleshooting skills
  • Proficiency with Microsoft Office products
  • Ability to work flexible hours, including overtime and holidays

What We Offer:

  • A competitive salary of $45,000 - $60,000 per annum, based on experience
  • A retention bonus after 6, 12, and 18 months of employment
  • A comprehensive benefits package

About US Tech Solutions:

US Tech Solutions is a global leader in talent on-demand and total workforce solutions. We are committed to delivering exceptional results for our clients and providing a supportive work environment for our employees.



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