Customer Success Manager
5 days ago
We are seeking a skilled Customer Success Manager to join our team at Upfluence. In this role, you will be responsible for identifying at-risk customers, resolving issues related to contract terminations and renewals, and proactively working to retain customers.
About Us
Upfluence is a leading provider of influencer marketing solutions. Our innovative tools help brands and agencies collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. We are a rapidly growing global team distributed across several offices worldwide.
Main Responsibilities
- Implement proactive strategies to retain customers who express a desire to exit their contracts early or have missed renewal deadlines.
- Identify at-risk customers and engage them to increase product adoption and retention.
- Develop initiatives to prevent contract cancellations and foster customer loyalty.
Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 2+ years of experience in account management, customer success, or a similar role with a focus on customer retention and issue resolution.
- Proven experience in conflict resolution and customer negotiations.
Compensation Package
- A competitive base salary of $85,000 per year.
- A hybrid work environment with 2-3 days in the office and the rest remote.
- A comprehensive compensation package (base salary + commission).
- Stock options and employee perks.
- Medical, Dental, Vision & Disability Insurance.
- Generous PTO & Company holidays.
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