Spanish Bilingual Intake Coordinator

3 days ago


Des Moines, Iowa, United States Palmer Group Full time
Job Summary

We are seeking a highly skilled Spanish Bilingual Intake Specialist to join our team at Palmer Group. As a key member of our team, you will be responsible for efficiently handling and processing live phone calls, website inquiries, and referrals on new potential cases.

Key Responsibilities:

  • Provide exceptional customer service to potential clients while helping them navigate the first step of their claim
  • Collect pertinent information and summarize relevant case-related information using our intake software
  • Develop a thorough understanding of our firm's specialized practice areas, internal systems, and intake procedures
  • Secure signed attorney fee agreements between attorney and client
  • Perform a variety of administrative and support activities as needed
  • Request police reports, videos, audio, and 911 records
  • Calendaring meetings between new clients and attorneys

Requirements:

  • Fluent in English and Spanish
  • Proficient computer skills, including MS Word, Excel, and Outlook
  • Strong customer service skills and ability to communicate effectively with patience, empathy, and compassion to ensure a positive interaction with potential clients from various backgrounds and circumstances
  • Previous data entry experience
  • Strong writing skills and ability to identify key takeaways from conversations to form clear, concise, and cohesive case summaries
  • Attention to detail and the ability to prioritize, meet deadlines, and adjust as needed in a fast-paced environment

About Palmer Group:

Palmer Group is a premier employment agency that has been a leading resource in providing employment solutions since 1998. We partner with our clients and candidates as they navigate the evolving job market, offering temporary and contract staffing, direct-hire placement, and additional job seeker services, employer services, and managed services. Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.



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