Spanish Bilingual Intake Coordinator
3 days ago
We are seeking a highly skilled Spanish Bilingual Intake Specialist to join our team at Palmer Group. As a key member of our team, you will be responsible for efficiently handling and processing live phone calls, website inquiries, and referrals on new potential cases.
Key Responsibilities:
- Provide exceptional customer service to potential clients while helping them navigate the first step of their claim
- Collect pertinent information and summarize relevant case-related information using our intake software
- Develop a thorough understanding of our firm's specialized practice areas, internal systems, and intake procedures
- Secure signed attorney fee agreements between attorney and client
- Perform a variety of administrative and support activities as needed
- Request police reports, videos, audio, and 911 records
- Calendaring meetings between new clients and attorneys
Requirements:
- Fluent in English and Spanish
- Proficient computer skills, including MS Word, Excel, and Outlook
- Strong customer service skills and ability to communicate effectively with patience, empathy, and compassion to ensure a positive interaction with potential clients from various backgrounds and circumstances
- Previous data entry experience
- Strong writing skills and ability to identify key takeaways from conversations to form clear, concise, and cohesive case summaries
- Attention to detail and the ability to prioritize, meet deadlines, and adjust as needed in a fast-paced environment
About Palmer Group:
Palmer Group is a premier employment agency that has been a leading resource in providing employment solutions since 1998. We partner with our clients and candidates as they navigate the evolving job market, offering temporary and contract staffing, direct-hire placement, and additional job seeker services, employer services, and managed services. Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.
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