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Bilingual Customer Service Representative

1 month ago

Des Moines, Iowa, United States VareCo Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly skilled and multilingual Bilingual Customer Service Representative to join our team at VareCo. As a key member of our Property Management Department, you will be responsible for providing exceptional customer service to our residents and inquiring renters.

Job Summary:

The Bilingual Customer Service Representative will be the first point of contact for our residents and will be responsible for managing their experience to ensure loyalty and satisfaction. This role requires a customer service-focused and solution-oriented individual who can communicate effectively with residents, vendors, and maintenance technicians.

Responsibilities:

  • Provide exceptional customer service to residents and inquiring renters
  • Manage resident inquiries and resolve issues in a timely and professional manner
  • Communicate effectively with vendors and maintenance technicians to ensure seamless service delivery
  • Monitor resident experience and make recommendations for improvement
  • Develop and implement strategies to meet resident needs and improve satisfaction

Requirements:

  • Fluency in English and Spanish
  • Strong proficiency in Google Suite and Microsoft Office (including Excel)
  • Exceptional interpersonal and written communication skills
  • Critical thinking, problem-solving, and sound decision-making skills
  • Ability to work in a fast-paced environment and adapt to changing processes and procedures

What We Offer:

VareCo offers a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.