Executive Director, Office Operations
2 weeks ago
We are seeking a seasoned professional to lead our Office and Coworking division. As General Manager, you will be responsible for driving the strategic direction and operational excellence of our Stak Site and office tower campus in downtown Oakland, CA.
Key Responsibilities:- Oversee daily operations of Stak's traditional office, event, and coworking spaces.
- Drive sales of memberships, offices, event space, meeting rooms, and lead traditional corporate leases.
- Build and lead a sales team actively selling packages for conferences, events, office, entertainment, sponsorship, leasing, and memberships.
- Lead all marketing, digital/internet marketing, and in-app activities for the Office and Co-working.
- Monitor and maximize the sales pipeline.
- Strategize for maximum occupancy and set sales goals.
- Create and provide exceptional concierge customer service.
- Master and utilize coworking software systems.
- Ensure a clean, welcoming, and professional workspace.
- Analyze space utilization trends and adjust strategies accordingly.
- Drive insights from the team to influence mobile app innovation and assist the software engineering team in building new features across our ecosystem.
- Work with our software team to integrate AI and other technologies to improve operational efficiency and member experience.
- Generate relationships that will serve the tech community, particularly big tech, AI, venture capital, and their portfolio companies in the Bay Area.
- Monitor website and social media effectiveness as sales/marketing tools.
- Collaborate with Property staff to maintain brand consistency online.
- Foster a thriving community of members and guests.
- Develop relationships with members, addressing and prioritizing their needs.
- Facilitate connections among members and organize relevant introductions.
- Plan and host events to enhance community interaction.
- Lead all community building and hospitality initiatives.
- Leverage social media to scale community engagement.
- Produce comprehensive weekly and monthly reports covering sales, occupancy rates, financial performance, membership growth trends, customer feedback, and technology updates.
- Build, lead, and develop a team to achieve community, sales, and facility goals.
- Oversee professional development of team members.
- Conduct regular team meetings to align on key initiatives and performance goals.
- Hold weekly one-on-one meetings to review individual tasks and progress.
- Lead performance reviews to ensure continuous improvement and excellence.
We offer a competitive salary with performance-based incentives, on-site housing, comprehensive benefits, opportunities for professional development, and a collaborative work environment.
Behring Capital and Stak Ventures are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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