Client Support Specialist

3 days ago


Lansing, Michigan, United States Granger Waste Services Full time

About Us
At Granger Waste Services, our mission extends beyond waste management; we are dedicated to serving our customers and communities with excellence. As a Customer Service Representative, you will play a vital role in building relationships and resolving issues, ensuring that our clients' waste and recycling requirements are met effectively.

Role Overview
In this position, you will not only assist customers but also contribute to inside sales and customer retention efforts. Your ability to identify opportunities for enhancing customer satisfaction will be crucial in fostering long-term loyalty.

Compensation
The starting wage for this role is $18.57 per hour.

Key Benefits

  • Generous 401(k) contributions when eligible
  • Comprehensive medical, dental, vision, life, and disability coverage
  • Paid time off
  • Commitment to employee safety and well-being
  • Ongoing training and opportunities for career advancement

Qualifications
Education and Experience

  • High school diploma or GED required
  • A minimum of 2 years' experience in a high-volume call center environment
  • Proven skills in de-escalation
  • Experience in inside sales or a related skill set is preferred
  • Strong proficiency in Microsoft Office and 365 is highly desirable
  • Bilingual abilities are a plus

Other Requirements

  • Accurate typing skills and database entry
  • In-office position
  • Good sense of direction and familiarity with mapping software


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