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IT Support Specialist
2 months ago
We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our clients. This is a great opportunity to grow your skills and advance your career in IT.
Key Responsibilities- Diagnose and resolve software and hardware incidents, including operating systems and software applications
- Swap out laptops/desktops and deploy Windows 10/11
- Re-image Windows 11 onto machines from Windows 10
- Assist users with IT-related incidents and take ownership of issues to implement temporary or permanent fixes
- Accurately record and document requests using the IT service desk system
- Install and configure new IT equipment
- Resolve incidents and upgrade software and hardware
- Resolve incidents with printers, copiers, and scanners
- Maintain a high level of customer service and treat customers efficiently and professionally
- Previous helpdesk or desktop support experience is preferred
- IT certifications are desirable for this role
- Medical, dental, and vision benefits from day one
- Critical illness, accident, and hospital insurance
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Life insurance and AD&D for employees and dependents
- Short and long-term disability insurance
- Health spending account (HSA)
- Transportation benefits
- Employee assistance program
- Time off/leave (PTO, vacation, or sick leave)
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