Desktop Support Specialist

4 days ago


Lansing, Michigan, United States Raas Infotek Full time
Job Title: Desktop Support

We are seeking a skilled Desktop Support professional to join our team at Raas Infotek. As a Desktop Support specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring they have a seamless experience with our technology infrastructure.

Key Responsibilities:
  • Provide hands-on support for Windows PC and Mac-related issues
  • Assign and work on incident tickets through Service Now
  • Support meeting rooms, including TVs, polycom, and other audio/video conferencing hardware
  • Support new user onboarding and prepare necessary IT equipment
  • Follow technical guides for retiring and wiping old devices, working alongside the asset manager
  • Follow technical guides for imaging and configuring new PCs
  • Resolve end-user issues related to hardware and software
  • Take notes and gather information on issues for ticketing in Service Now
  • Be proactive and eager to learn, with a willingness to get additional training from team members or attend available trainings
  • Support all flavors of client operating systems, including Windows and Mac
  • Support iOS and other handheld devices
  • Knowledge of Microsoft Office Suite - Office 365 online and desktop applications
  • Knowledge of various hardware platforms to troubleshoot and fix hardware issues, particularly Dell and Mac PCs

We are looking for a skilled and enthusiastic individual who is well-versed in technical support and has a strong passion for helping others. If you are a motivated and detail-oriented professional with excellent communication skills, we encourage you to apply for this exciting opportunity.



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