Field Support Specialist

4 weeks ago


Exton, Pennsylvania, United States Avanceon LLC Full time
Job Summary

We are seeking a highly skilled Field Support Engineer to join our Support Services Team at Avanceon LLC. This engineer will be responsible for providing emergency support and assisting project teams with installation and commissioning activities at various customer facilities.

Key Responsibilities:

  • Deploy to customer facilities to assist with emergency plant support and installation activities.
  • Conduct root cause analysis to determine the source of reoccurring issues.
  • Perform onsite assessments and gap analysis of customer manufacturing systems, network infrastructure, and process flow.
  • Assist project teams with on-site installation and commissioning activities.
  • Provide technical support and guidance to customers via phone and remote access.

Requirements:

  • Experience troubleshooting industrial machines, electrical systems, PLC logic, SCADA & HMI systems, and network infrastructure.
  • Ability to work under pressure and maintain a customer service attitude.
  • Excellent English communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Ability to recognize and raise concerns with a high sense of urgency.

About Avanceon LLC

Avanceon LLC is an engineering firm that helps manufacturers improve their factory operations. We work within industrial control systems to optimize machinery performance and reduce waste. Our clients come from various industries, and we offer a stable and growing work environment.


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