Technical Support Specialist
3 days ago
Location: Hybrid
This position involves providing technical support and service to the client community and stakeholders, primarily related to desktop and laptop hardware, software, peripherals, network connectivity, and meeting room technology. The role also includes responsibilities such as incident resolution, service request fulfillment, platform administration, and proactive maintenance of personal computing devices and meeting room equipment.
Project Overview:The project involves providing technical support and service to the client community, ensuring smooth operation of personal computing devices, meeting room equipment, and associated systems. Additionally, the role includes assisting the IT systems administrator with projects and tasks as needed and being a member of the Incident Response team.
Key Responsibilities:- Diagnose and solve common operational and performance problems related to desktops, laptops, and peripherals.
- Experience with central ticket management systems like Jira.
- Understanding of network topology and components.
- Experience with user account provisioning in Microsoft AD and SaaS platforms.
- Knowledge of security principles, authentication methods, and security tools.
- Experience deploying and managing online meeting platforms like Zoom.
- Familiarity with Microsoft Active Directory, Office 365, Azure AD, and Exchange.
- Knowledge of remote support tools, modern security concepts, anti-virus/malware software, and MDM solutions.
- Strong interpersonal and communication skills.
- Attention to detail and ability to remain positive under pressure.
- Proficiency in Microsoft Office Suite.
- Bachelor's Degree in Computer Science or Management Information Systems or equivalent.
- Minimum of three years of experience in a similar function.
- CompTIA A+ Certification
- CompTIA Network+ Certification
- AWS Certification (Foundational or Associate)
- Microsoft MCSA: Windows
- Microsoft MCSE: Desktop Infrastructure
- Training in Windows 10 or similar
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