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Technical Support Specialist

1 month ago

Annapolis Junction, Maryland, United States Columbia Technology Partners Full time
Job Description

At Columbia Technology Partners, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting to network, desktop, and/or systems hardware and software. This role requires a strong understanding of technical concepts and the ability to communicate complex ideas to both technical and non-technical stakeholders.

Key Responsibilities:
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  • Modifies, moves, and installs new equipment
  • Performs technical tasks and provides site support
  • Performs integrity testing and interviews customers to gather information about problems
  • Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
  • Will perform Data Transfer Agent requests to transfer files between networks

Qualifications:
  • U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order Employment is contingent upon successful completion of a security background investigation and polygraph
  • Bachelor's degree and 5 years of demonstrated experience or HS/GED and 10 years of experience
  • CompTIA A+ CE
  • CompTIA Security+ CE
  • Monday - Friday 10am-6pm

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

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