Technical Support Specialist
3 days ago
PDS Tech Commercial is seeking a skilled Technical Support Specialist to join our team in Annapolis, MD. This contract position offers a unique opportunity to work with a leading staffing company and contribute to the success of our clients.
Key Responsibilities- Provide technical support and troubleshooting for customers within the CAS Operational environment.
- Diagnose failures of systems and networks, and perform actions to resolve basic technical queries.
- Work collaboratively with the Tier 2 CAS Network Operations Center team to resolve customer issues.
- Develop and maintain knowledge of ITIL/ITSM concepts and practices.
- Stay up-to-date with industry trends and technologies to provide expert-level support.
- AA/AS degree or other 2-year post-high school training with a minimum of 1-2 years of relevant experience.
- HS Diploma/GED with 2 years of experience.
- Strong customer service skills and ability to work in a fast-paced environment.
- Knowledge of TCP/IP networking protocols, computer hardware, and software interconnection and interfacing.
- Experience with HSRP/BGP routing protocols and Cisco devices.
PDS Tech Commercial offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and a 401(k) plan. Our associates also enjoy paid leave, including Paid Sick Leave and Holiday pay, as well as commuter benefits and an EAP program.
Company DescriptionPDS Tech Commercial is a leading staffing company with a strong reputation for connecting highly skilled employees with Fortune 500 clients' needs. With a global presence and a commitment to diversity and inclusion, we offer a dynamic and supportive work environment.
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