Technical Support Specialist
2 days ago
Columbia Technology Partners is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will provide expert technical support and troubleshooting to network, desktop, and systems hardware and software.
Key Responsibilities- Provide technical support and troubleshooting to network, desktop, and systems hardware and software
- Coach and provide guidance to less-experienced professionals
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provide remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
- Modify, move, and install new equipment
- Perform technical tasks and provide site support
- Perform integrity testing and interviews customers to gather information about problems
- Interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
- Perform Data Transfer Agent requests to transfer files between networks
- Bachelor's degree and 5 years of demonstrated experience or HS/GED and 10 years of experience
- CompTIA A+ CE
- CompTIA Security+ CE
- Monday - Friday 10am-6pm
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
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