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Technical Support Specialist

1 month ago

Annapolis Junction, Maryland, United States EverWatch Full time
Job Title:
Technical Support Specialist

Overview:
EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a full-service government solutions company.

Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.


Responsibilities:
Respond to technical inquiries via email, through online chats, over the phone, or in person

Inform customers about IT products and services

Walk customers step-by-step through the problem-solving process

Help with troubleshooting hardware and software

Follow up with customers to ensure satisfactory service

Communicate customer feedback to the appropriate internal team members

Experience with Linux is required

Qualifications:


Fourteen (14) years of experience as an SA or HD, in programs and contracts of similar scope, type, and complexity is required.

A bachelor's degree in Computer Science or a related discipline from an accredited college or university is required.

Clearance Level:
TS/SCI polygraph

Job Locations:
US-MD-Annapolis Junction

Skills:
integration, Process Engineering, Linux