Senior Technical Support Specialist
4 days ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Orion Consortium. As a key member of our IT department, you will be responsible for providing advanced technical support for Windows desktop systems, ensuring the stability, security, and performance of our desktop environments.
Key Responsibilities- Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
- Diagnose and resolve complex hardware and software problems.
- Perform root cause analysis for recurring issues and implement permanent fixes.
- Ensure the stability, security, and performance of Windows desktop systems.
- Apply patches, updates, and configuration changes to maintain compliance and security standards.
- Manage and resolve high-priority incidents and problems within SLAs.
- Document resolutions and create knowledge base articles to improve future support processes.
- Conduct post-incident reviews to identify improvements.
- Advanced troubleshooting skills and ability to diagnose complex issues.
- Excellent communication and interpersonal skills.
- Experience with endpoint security solutions.
- Experience with scripting and automation (e.g., PowerShell).
- Experience with system imaging, deployment, and management tools (SCCM, MDT).
- Familiarity with cloud services and integration (e.g., Microsoft Azure).
- Knowledge of ITIL framework and best practices.
- Proficiency with Active Directory, Group Policy, and network configurations.
- Strong documentation and organizational skills.
- Strong understanding of hardware components, peripheral devices, and drivers.
- Windows operating systems (Windows 10, Windows 11) and related technologies.
- IAT Level II cert required
- CompTIA Security+ CE
- HS or GED + 19 Years experience
- Bachelors + 14 Years experience
TS/SCI FS poly
Position requires a TS/SCI.
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