Client Relations Specialist

1 week ago


Fairbanks, Alaska, United States Enterprise Holdings Full time
Position Overview

Enterprise Mobility, the parent company of renowned car rental brands, is recognized as a leading workplace in the automotive rental and leasing sector. We are dedicated to our mission of becoming the most trusted mobility provider in the industry.

We are currently seeking a Customer Experience Representative (CXR) to join our dynamic team. This role is pivotal in ensuring that our customers receive exceptional service and support throughout their rental experience.

Key Responsibilities
  • Welcome customers with professionalism and warmth, ensuring a positive first impression.
  • Deliver outstanding customer service by effectively communicating rental policies, vehicle features, and available services.
  • Utilize approved sales techniques to identify customer needs and recommend additional products and services.
  • Assist customers with local information, directions, and any inquiries they may have.
  • Handle incoming calls for reservations and provide accurate information to customers and partners.
  • Conduct follow-up calls as needed to enhance customer satisfaction.
  • Evaluate the condition of vehicles upon return and report any issues to management.
  • Continuously enhance your knowledge and skills through training and development opportunities.
Qualifications
  • Minimum age of 18 years.
  • High School Diploma or equivalent required.
  • At least 2 years of experience in customer service or sales, preferably in retail or hospitality.
  • A valid driver's license with a clean driving record.
  • Authorization to work in the United States without the need for sponsorship.

We are an Equal Opportunity Employer and value diversity in our workforce.



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