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Retail Business Operations Manager
1 month ago
About Us
Waterway Carwash is a renowned car wash company with multiple locations in the Kansas City area. We are seeking an experienced Retail Business Operations Manager to join our team.
Salary and Benefits
The estimated annual salary for this position is $61,167, which includes opportunities for career advancement and professional growth. Our benefits package includes paid time off, medical benefits, long-term investment matching program, college tuition assistance, and referral bonuses.
Job Description
As a Retail Business Operations Manager at Waterway Carwash, you will be responsible for overseeing daily operations, managing teams, and achieving high-quality customer experiences. Your primary goal will be to maintain a safe, clean, and organized environment while ensuring exceptional customer service.
Responsibilities
- Provide excellent customer service by leading by example, identifying customer needs, and selling car wash services and memberships.
- Manage daily operations, including coordinating store production, staffing, and closing procedures.
- Maintain high service standards, perform quality checks, and coach team members to improve results.
- Respond to customer and employee concerns, troubleshoot equipment breakdowns, and monitor store inventories.
- Complete regular audits and ensure the store meets appearance and safety standards.
- Lead, manage, and supervise employees, providing direction, coaching, and training to enhance performance and employee satisfaction.
- Create and maintain a positive, professional, and safe work environment that aligns with Waterway's culture, mission, and core values.
Requirements
- A current and valid driver's license.
- An associate's degree or above (or a current college senior) OR at least 2 years' experience in supervisory or management roles, preferably in retail or hospitality settings.
- Availability to work a retail schedule (5 of 7 days, 45 hours, including weekend and holidays).
- At least 16 years of age.
- Authorized to work in the US and not require sponsorship now or in the future.
Work Environment
You will work outdoors year-round, exposed to wide temperature variations, sunshine, wet weather, humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. You must be able to lift up to 50 pounds, drive vehicles, reach above and below shoulder level, and complete tasks at a fast pace.
