Luxury Client Relations Manager, North America
2 weeks ago
About Belmond
Belmond is a prestigious collection of over 50 iconic hotels, trains, safaris, and river cruises across the globe. We emphasize culture, community, and cuisine in our meticulously curated adventures, spanning from the Mediterranean to Machu Picchu. Our inspiring retreats are located on Caribbean shores, near the majestic Iguassu Falls, and overlooking the stunning Amalfi Coast. Experience awe-inspiring train journeys such as the legendary Venice Simplon-Orient-Express and the Andean Explorer. Our luxurious river cruises allow guests to glide through the heart of France, while extraordinary safaris showcase Africa at its most breathtaking. Belmond celebrates the art of travel, offering experiences that range from navigating Thailand's lush jungles to horseback riding through the Okavango Delta. With our extensive offerings, the possibilities for crafting a unique career here are limitless.
Position Overview
The Private Client Manager for North America serves as a brand ambassador, dedicated to delivering exceptional and memorable experiences to our end consumers. This role is pivotal in creating, stimulating, and maximizing sales opportunities to meet Belmond's global sales objectives while ensuring top-notch service to our clientele.
Key Responsibilities
- Formulate a comprehensive quarterly sales action plan and an annual account management strategy aimed at achieving and surpassing revenue goals for each account, submitting these plans for managerial approval.
- Oversee the sales process, acting as the primary contact for LVMH VIC clients.
- Engage and attract new guests by offering tailored advice and introducing them to the Belmond brand experience.
- Build and nurture relationships with existing guests to enhance the clienteling experience and drive cross-portfolio sales.
- Contribute to Belmond's Key Performance Indicator (KPI) achievements and adhere to all sales-related procedures and guidelines.
- Conduct personalized end consumer activities.
- Manage all after-sales services and other relevant ad-hoc tasks.
- Maintain regular personal contact with property-based sales personnel to ensure up-to-date product knowledge and alignment of sales strategies.
- Collaborate closely with property sales, revenue management, and reservations teams to lead closing efforts for generated transient/direct leads.
- Qualify all transient sales leads and follow through to secure new bookings that align with desirable business parameters.
- Analyze and assess direct client productivity to ensure individual customer targets are met.
- Foster partnership relationships with key contacts, including Directors of Clienteling and decision-makers within all LVMH maisons in North America.
- Conduct regular product training for LVMH maisons to ensure Belmond remains top-of-mind.
- Communicate seasonal promotions for the global Belmond portfolio to support properties in achieving their budgeted revenue, particularly during shoulder seasons.
- Utilize all selling, negotiating, and closing tools to enhance B2C conversion ratios from the assigned territory.
- Assist the Divisional Director of Sales in organizing trade shows and commercial events focused on the luxury B2C market.
- Plan and escort LVMH educational trips to key Belmond destinations as outlined in the quarterly/annual sales action plan.
- Provide feedback on market conditions and emerging trends to the direct manager.
- Implement an ongoing prospecting strategy to add new active end consumers to the B2C portfolio.
- Master the use of available Business Intelligence tools provided by Tableau, conducting regular strategic analyses of markets, properties, and account performance.
- Gain a comprehensive understanding of Belmond's distribution channels and B2B strategies, collaborating with BCOs and PSTs whenever a third party is involved in a B2C booking process.
- Maintain an organized database of all owned contacts, ensuring all sales activities are promptly logged.
- Bachelor's Degree preferred.
- Strong knowledge of the luxury sector is essential.
- Proven selling skills with a results-oriented mindset.
- Resourceful and customer-focused conversationalist.
- Familiarity with Belmond's properties and experiences.
- Ability to understand and implement hotel procedures and processes.
- Knowledge of B2B distribution and standard commercial strategies.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Word and Excel.
At Belmond USA, we pride ourselves on fostering a culture rooted in kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits, including medical, dental, vision, disability, and life insurance. Employees are eligible for most of these plans after 60 days of full-time employment. The company also provides a 401(k) retirement savings plan, paid vacation, holidays, and complimentary experiences at our iconic destinations.
-
Miami, United States Belmond Full timeAbout BelmondBelmond encompasses a remarkable collection of over 50 distinguished hotels, trains, safaris, and river cruises across the globe. Our focus on culture, community, and cuisine is central to the curated adventures we offer, ranging from the Mediterranean to Machu Picchu. Our inspiring retreats are set against breathtaking backdrops, including...
-
Miami, United States Belmond Full timeAbout BelmondBelmond is a prestigious collection of over 50 remarkable hotels, trains, safaris, and river cruises across the globe. Our focus on culture, community, and cuisine drives curated adventures that span from the Mediterranean to Machu Picchu. Experience inspiring retreats on Caribbean shores, near the breathtaking Iguassu Falls, and overlooking the...
-
Luxury Sales Manager, North America
16 hours ago
Miami, United States Belmond Full timeAbout the RoleAs a Luxury Sales Manager, North America, you will be responsible for delivering exceptional sales experiences to high-end clients and driving revenue growth for Belmond's luxury portfolio. This is a unique opportunity to join a global family of iconic hotels, trains, and river cruises, where you will be at the heart of creating unforgettable...
-
Private Client Manager, North America
1 month ago
Miami, United States Belmond Full timeBelmond is a collection of more than 50 iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include...
-
Private Client Manager, North America
4 weeks ago
Miami, United States Belmond Full timeBelmond is a collection of more than 50 iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include...
-
Client Relations Specialist
2 weeks ago
Miami, United States Savills North America Full timeABOUT SAVILLS NORTH AMERICAAt Savills North America, a prominent global commercial real estate services provider, we are dedicated to helping organizations discover solutions that foster employee success. Our teams of skilled consultants and brokers are committed to enhancing real estate experiences. With a comprehensive range of services including tenant...
-
Client Relations Specialist
2 weeks ago
Miami, United States Savills North America Full timeABOUT SAVILLS NORTH AMERICAAt Savills North America, a premier global commercial real estate services firm, we are dedicated to helping organizations discover solutions that drive employee success. Our highly skilled and committed teams of consultants and brokers excel in optimizing real estate. With expertise in tenant representation, capital markets,...
-
Client Relations Specialist
1 week ago
Miami, United States Doosan Bobcat North America Full timeJob Overview A Client Relations Specialist will deliver administrative sales and customer support to a Distributor Network of 15-20, serving as the primary contact for Dealers' commercial inquiries, requests, issues, claims, and more. A strong aptitude for Customer Service is crucial for this role, along with the capability to collaborate effectively within...
-
Luxury Sales Manager
6 days ago
Miami, United States Belmond Full timeAbout the RoleBelmond is a renowned luxury hospitality brand with a portfolio of iconic hotels, trains, and river cruises worldwide. As a Private Client Manager, North America, you will play a key role in delivering exceptional experiences to high-end clients and driving revenue growth for the company.Key ResponsibilitiesDevelop and Execute Sales Strategies:...
-
Luxury Cruise Sales Consultant
1 week ago
Miami, Florida, United States Luxury Cruise Connections Full timeJob OverviewPosition Title: Luxury Cruise Sales AdvisorPosition Summary:Are you enthusiastic about the world of luxury cruising? Do you excel in dynamic and fast-paced settings? Luxury Cruise Connections is seeking a dedicated professional who can transform opportunities into satisfied customers and foster long-term relationships through outstanding service,...
-
Luxury Cruise Sales Consultant
2 weeks ago
Miami, Florida, United States Luxury Cruise Connections Full timeJob OverviewPosition Title: Luxury Cruise Sales AdvisorRole Summary:Are you enthusiastic about the luxury cruising sector? Do you excel in dynamic environments? Luxury Cruise Connections is in search of a dedicated professional who can transform opportunities into loyal customers by delivering outstanding service, insightful travel recommendations, and...
-
Luxury Cruise Sales Advisor
3 months ago
Miami, United States Luxury Cruise Connections Full timeJob DescriptionJob DescriptionSalary: Luxury Cruise Sales AdvisorPosition Summary:Are you an individual who is passionate about the cruising industry?Do you thrive in a fast-paced environment?Luxury Cruise Connections is looking for an individual that can take an opportunity, turn it into a customer, and eventually transition that customer into a long-term...
-
Luxury Client Relationship Manager
2 weeks ago
Miami Beach, Florida, United States Tourneau|Bucherer Full timeJob Title: Private Client Manager Reports to: Store Director Division: Retail OVERVIEWThe Private Client Manager is dedicated to attracting new clientele while enhancing relationships with existing customers to optimize their spending. This role positions Bucherer as a leader and innovator in the luxury market, particularly in high-value watches and jewelry....
-
Client Relationship Manager
1 week ago
Miami, Florida, United States Aristocrat Interactive Full timePosition OverviewWe are in search of a proactive and seasoned Client Relationship Manager to oversee and nurture our pivotal accounts throughout North America. In this capacity, you will serve as the main liaison for senior partners, effectively addressing their requirements and resolving challenges. Your role will encompass collaborating with internal teams...
-
Client Relationship Manager
2 weeks ago
Miami, Florida, United States Aristocrat Interactive Full timeJob OverviewWe are looking for a proactive and seasoned Client Relationship Manager to lead and nurture our significant accounts throughout North America. In this capacity, you will serve as the primary liaison for senior partners, addressing their requirements and resolving challenges promptly. Your role will encompass collaborating with various internal...
-
Client Relationship Manager
2 weeks ago
Miami, Florida, United States Aristocrat Interactive Full timeJob OverviewWe are in search of a proactive and skilled Account Manager to lead and manage our significant accounts throughout North America. In this capacity, you will serve as the main liaison for senior-level partners, addressing their requirements and resolving challenges effectively. Your duties will encompass collaborating with internal teams to...
-
Client Relationship Manager
1 week ago
Miami, Florida, United States Aristocrat Interactive Full timeJob OverviewWe are looking for a motivated and seasoned Account Manager to lead and nurture our significant accounts throughout North America. In this position, you will serve as the main liaison for high-level partners, effectively addressing their requirements and resolving challenges. Your role will encompass working alongside internal teams to initiate...
-
Luxury Client Relationship Manager
2 weeks ago
Miami Beach, Florida, United States Tourneau|Bucherer Full timeJob Title: Private Client Manager Reports to: Store Director Division: Retail OVERVIEWThe Private Client Manager is tasked with attracting new clientele while enhancing relationships with existing customers to optimize their spending. This role positions Bucherer as a leader and innovator in the luxury market for high-value products, including watches and...
-
Luxury Client Relationship Manager
2 weeks ago
Miami Beach, Florida, United States Tourneau|Bucherer Full timeJob Title: Private Client ManagerReports to: Store DirectorDivision: RetailOVERVIEWThe Private Client Manager is dedicated to attracting new clientele while enhancing relationships with existing customers to optimize their spending. This role positions Bucherer as a leader and innovator in the luxury market for high-value products, particularly watches and...
-
Luxury Client Experience Manager
3 days ago
Miami, Florida, United States Nuovo Photography Full timeAbout Nuovo PhotographyNuovo Photography is a renowned photography studio that prides itself on delivering exceptional experiences for its discerning clientele. Our team of experts is dedicated to fostering meaningful connections and exceeding expectations through our innovative approach to photography.Job Title: Luxury Client Relationship ManagerWe are...
