Luxury Client Experience Manager

4 days ago


Miami Florida, United States Nuovo Photography Full time
About Nuovo Photography

Nuovo Photography is a renowned photography studio that prides itself on delivering exceptional experiences for its discerning clientele. Our team of experts is dedicated to fostering meaningful connections and exceeding expectations through our innovative approach to photography.

Job Title: Luxury Client Relationship Manager

We are seeking a highly skilled and experienced Luxury Client Relationship Manager to join our team in Miami. As a Luxury Client Relationship Manager, you will be responsible for providing unparalleled service and building enduring relationships with our clientele.

Key Responsibilities:
  • Client Engagement and Relationship Building:
    • Cultivate strong, trust-based relationships with guests through personalized interactions, understanding their unique preferences and expectations.
    • Serve as the main point of contact for guests, addressing inquiries, providing guidance, and offering bespoke solutions to meet their needs.
  • Exclusive Service Delivery:
    • Provide a white-glove experience to Nuovo guests, offering concierge-style services such as private consultations, and customized photography sessions tailored to their tastes and preferences.
    • Demonstrate expert knowledge of our photography services, including studio offerings, packages, and customization options, to deliver informed recommendations and advice.
  • Client Experience Enhancement:
    • Anticipate and exceed the evolving needs of clients, proactively offering innovative solutions and upscale experiences to enhance their overall photography studio experience.
    • Collaborate closely with clients to identify their unique needs and desires, offering bespoke solutions and personalized recommendations to meet their expectations.
  • Upselling and Revenue Generation:
    • Identify opportunities for upselling additional photography services, products, or packages to guests, maximizing revenue and profitability for the studio.
    • Handle high-value transactions with precision and attention to detail, ensuring a seamless and secure process for luxury purchases or investments.
  • Client Loyalty:
    • Continuously assess client satisfaction and feedback, seeking opportunities for improvement and refinement of services to enhance the overall luxury client experience.
Requirements:
  • Qualifications:
    • Proven experience (3+ years) in luxury client relationship management, preferably within the sales, hospitality, or luxury retail industry.
    • Exceptional interpersonal and communication skills, with the ability to build rapport and establish trust with clientele.
    • Strong sales acumen and negotiation skills, with a track record of driving revenue growth and achieving sales targets.
    • Impeccable attention to detail and organizational skills, with the ability to manage multiple client accounts and projects simultaneously.
    • Proficiency in Mac iOS systems.
    • Passion for photography, art, and lifestyle trends.
    • Availability to work evenings and weekends.
Benefits:
  • Competitive Compensation:
    • Competitive commission-based salary, with the opportunity to earn 100k to 150k+.
  • Complimentary Services:
    • Complimentary Nuovo shoot and beauty services.
  • Employer Benefits:
    • Full-time employer benefits: Complete Group Insurance Benefits Package, including life, dental, disability, spousal.


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