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Client Relationship Manager

2 months ago

Miami, Florida, United States Aristocrat Interactive Full time
Job Overview

We are in search of a proactive and skilled Account Manager to lead and manage our significant accounts throughout North America. In this capacity, you will serve as the main liaison for senior-level partners, addressing their requirements and resolving challenges effectively. Your duties will encompass collaborating with internal teams to initiate new projects, communicating updates on initiatives, educating existing accounts on newly developed products, and forecasting essential account metrics.

The ideal candidate will be detail-oriented, capable of managing multiple projects concurrently, and passionate about delivering outstanding client service while driving business growth.

Key Responsibilities
  • Develop an in-depth understanding of the customers within the assigned portfolio: their markets, products, ongoing issues, upcoming projects, primary competitors, performance metrics, and business history.
  • Stay informed about company offerings and services, identify industry trends, and assist in communicating and implementing these insights with internal stakeholders.
  • Create a seamless onboarding experience for our clients.
  • Achieve customer retention objectives and promote the adoption of Aggregation services and Content products.
  • Enhance existing processes within the organization and actively improve all Customer Success initiatives.
  • Report on the progress of monthly and quarterly initiatives to both internal and external stakeholders.
  • Provide training and guidance to customers.
  • Proactively generate new business opportunities internally by identifying key content per market and brand.
  • Identify and define opportunities for account expansion and efficient account management.
  • Collaborate with Senior Management to drive commercial negotiations and marketing proposals.
  • Assist in forecasting and tracking key account metrics.
  • Act as the primary contact for entering new markets and adding new content for internal stakeholders.
  • Serve as the main point of contact for initiating new projects, identifying the appropriate stakeholders, and coordinating with them for project assignments.
  • Work alongside internal teams to ensure client performance expectations are met and implement various technical solutions to support commercial strategies.
  • Prepare presentations for internal and external audiences using data and analysis to highlight trends and opportunities.
  • Maintain active communication with relevant departments to ensure timely and successful delivery of solutions aligned with our partners' needs and objectives.
  • Manage documentation for additional vendors and brands.
  • Coordinate internal meetings for project updates concerning internal customers.
  • Occasionally travel to meet internal customers as necessary.
Qualifications
  • Proven knowledge and experience in the iGaming sector is essential.
  • A minimum of 2 years' experience in a comparable role.
  • Exceptional organizational skills: the ability to manage multiple projects and deadlines is crucial for this position.
  • Detail-oriented and results-focused: the ability to work independently with a strong emphasis on detail, driven by targets and unlocking business opportunities.
  • Excellent communication skills with strong interpersonal, presentation, facilitation, and listening abilities.
  • Collaborative mindset: a natural team player who is curious, energetic, and motivated to work with members of various teams.
  • Experience with analytics and data-driven decision-making: the ability to derive commercial decisions from data insights.
Company Overview

Aristocrat Interactive

Aristocrat Interactive is the regulated online Real Money Gaming (RMG) division of Aristocrat Leisure Limited, formed in 2024 through the integration of Anaxi and NeoGames. The company is a leader in providing content and technology solutions for online RMG, offering a comprehensive suite of services that includes content, proprietary technology platforms, and a variety of value-added services across iLottery, iGaming, and Online Sports Betting.

About Aristocrat

Aristocrat Leisure Limited is a premier gaming content creation company that leverages technology to deliver industry-leading casino games alongside mobile and online real money games, entertaining millions of players globally every day. Headquartered in Sydney, Australia, Aristocrat operates through three business units: regulated land-based gaming, mobile games publishing, and regulated online real money gaming. Our team of over 8,500 professionals worldwide is united by our mission to bring joy to life through the power of play.

Our Core Values

  • Player-Centric Approach
  • Unleashing Talent
  • Collective Excellence
  • Responsible Business Practices

Roles based in the US may require registration with the Nevada Gaming Control Board and/or other gaming jurisdictions.

Travel Requirements Up to 25%Compensation Range $119,422 - $221,785Compensation Type Salary

Our objective is to offer a competitive salary that aligns with market standards, focusing near the median of our pay ranges. Final offers will be determined based on various factors including experience, education, skills, work location, and internal pay equity.