Luxury Sales Manager, North America

3 days ago

Miami, United States Belmond Full time
About the Role

As a Luxury Sales Manager, North America, you will be responsible for delivering exceptional sales experiences to high-end clients and driving revenue growth for Belmond's luxury portfolio. This is a unique opportunity to join a global family of iconic hotels, trains, and river cruises, where you will be at the heart of creating unforgettable experiences for our guests.

Key Responsibilities
  • Develop and execute a quarterly sales action plan to achieve and exceed revenue generation goals for each account.
  • Manage the sales process and act as a key contact for LVMH VIC clients, providing customized advice and introducing them to the discovery of the Belmond brand.
  • Establish and develop relationships with targeted existing guests to enhance clienteling experience and increase cross-portfolio sales achievement.
  • Contribute to Belmond's KPI achievement and apply all sales-related procedures and guidelines.
  • Perform 1-1 end-consumer activities and provide after-sales services.
  • Maintain a frequent personal contact with all property-based sales personnel to ensure product knowledge is always up-to-date and complete alignment of sales strategies.
  • Establish a close collaboration with all property sales, revenue management, and reservations teams and lead all closing efforts from generated transient/direct leads.
  • Qualify all transient sales leads and conduct necessary follow-through to secure new bookings that fit with the parameters of 'desirable' business.
  • Analyze and evaluate direct client productivity (past, current, and future) to ensure individual customer targets are met.
  • Establish and nurture a partnership relationship with all key contacts, Directors of Clienteling, decision makers, and influencers within all the LVMH maisons in North America.
  • Conduct product training to LVMH maisons on a regular basis to ensure Belmond remains front-of-mind at all times.
  • Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.
  • Make full use of all selling, negotiating, and closing tools to increase B2C conversion ratio from the assigned territory.
  • Assist Divisional Director of Sales with the organization of trade shows and commercial events focusing on the luxury B2C market.
  • Plan LVMH educational trips to key Belmond destinations as defined in the quarterly/annual sales action plan, and escort these trips if necessary.
  • Provide feedback and information about the latest market conditions and newest trends to the direct manager.
  • Execute an ongoing prospecting plan, adding new active end-consumers to the portfolio of B2C.
  • Master usage of all available BI tools provided by Tableau, and implement a regular strategic analysis of markets, properties, and account performance.
  • Acquire a complete understanding of Belmond distribution channels and B2B approach, and work in collaboration with BCOs and PSTs whenever a third party is involved in a B2C booking process.
  • Maintain a clean database of all owned contacts, with all sales activities promptly logged into OSC.
About Belmond

Belmond is a global collection of iconic hotels, trains, and river cruises, creating exceptional experiences worldwide. As a member of the Belmond family, you will be part of a history-rich organization with a passion for delivering unforgettable experiences to our guests.

Requirements
  • Bachelor's Degree preferred
  • Strong knowledge of the luxury business
  • Strong selling skills and results-oriented
  • Resourceful and customer-focused conversationalist
  • Able to understand, explain, and carry out hotel procedures and processes
  • Familiar with B2B distribution and standard commercial B2B strategies
  • Good communication skills, both verbal and written
  • Computer skills, including, but not limited to, use of Microsoft Word and Excel

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