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Desktop Support Specialist
2 months ago
At Alger, we are seeking a highly skilled Desktop Support Administrator to join our IT Infrastructure team. As a key member of our team, you will be responsible for providing top-notch support to our users, ensuring seamless operation of our technology infrastructure, and contributing to the development of our IT systems.
Key Responsibilities:- Provide on-site and remote support to end-users firm-wide, resolving technical issues efficiently and effectively.
- Participate in hardware and software deployment initiatives, ensuring smooth transitions and minimal disruption to our operations.
- Perform minor equipment repairs, maintaining our technology assets and ensuring they remain in optimal working condition.
- Collaborate with our Office 365 team to resolve issues and implement new features, ensuring our users have access to the latest tools and technologies.
- Troubleshoot complex technologies related to Virtual Desktop Infrastructure (VDI), including Citrix and VMWare.
- Contribute to the development and maintenance of our IT Service Management (ITSM) and Configuration Management Database (CMDB), ensuring our systems are well-documented and easily manageable.
- Participate in our Core Incident Response Team, providing initial response to cybersecurity incidents and ensuring our users' data remains secure.
- Develop and maintain documentation of our processes and infrastructure components, ensuring our knowledge base remains up-to-date and accessible.
- Assist in the development and implementation of technology training for our users, ensuring they have the skills and knowledge needed to effectively use our systems.
- Undergraduate degree in Information Technology or a related field, or equivalent experience and training.
- At least 3 years of experience in IT support, with a strong background in desktop support and infrastructure management.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Proficiency in Office 365 Management, including Exchange, SharePoint, Teams, OneDrive, and Intune.
- Understanding of general programming techniques, preferably with experience in PowerShell scripting.
- Experience with virtual environments, preferably leveraging VMWare and Citrix.
- Understanding of networking principles, including the OSI model, DNS, DHCP, and more.
- Competitive base salary, with a range of $75-85k, plus discretionary bonus and outstanding benefits.
- A comprehensive personal wellness program, including resources to support physical well-being, healthy lifestyle, and healthcare costs.
- A generous 401(k) plan with employer match, financial planning tools, and automatic investing plans.
- A comprehensive life management program, including paid time off, sick leave, paid medical leave, paid parental leave, and health club membership reimbursement.
- A strong educational platform, with opportunities for professional growth and development.
We are an E-Verify and Equal Opportunity Employer, committed to providing equal employment opportunity to all employees and applicants. We value diversity and inclusion, and welcome applications from qualified candidates of all backgrounds.
