Desktop Support Specialist

2 weeks ago


New York, New York, United States Innova Solutions Full time
Job Summary

Innova Solutions is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for managing IT inventory functions and administrative operations. This role requires strong wireless billing experience, with a focus on analyzing invoices and resolving billing disputes.

Key Responsibilities
  • Manage IT inventory functions and administrative operations
  • Analyze invoices and resolve billing disputes
  • Work with vendors to facilitate and manage local project deliverables
  • Procure and manage hardware deployments and inventories
  • Perform monthly invoice analysis, validation, and payment approval
  • Track and resolve billing disputes/discrepancies with various carriers
  • Assist with mobile phone recycle and inventory program
  • Maintain records and databases containing information regarding deployed and on stock inventory of all equipment
  • Participate in budgetary planning, reviews operating costs, performs cost studies and assists with department budgets
  • Attend all Unified Communications training (VOIP, RightFax and supported technologies)
  • Validate currently deployed equipment to ensure database records are current
  • Ensure par level mobile device stock
  • Tracks quality throughout the product lifetime, Reports defects and process relinquishment
  • Ensure project/department milestones/goals are met
  • Oversee inventory for wireless routers, One talk phones and emergency wireless devices

Requirements
  • Strong wireless billing experience
  • Excellent analytical and problem-solving skills
  • Ability to work with vendors and manage local project deliverables
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment

About Innova Solutions
Innova Solutions is a leading provider of IT staffing and solutions. We are committed to providing our clients with the best talent in the industry. If you are a motivated and experienced Desktop Support Specialist looking for a new challenge, please apply today.

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