Assistant Manager of Business Center Operations
2 weeks ago
Position Summary
At PNC, we recognize that our workforce is our most valuable asset and a key factor in our competitive edge. We are committed to providing an exceptional experience for our clients while fostering a workplace culture that values inclusivity and respect. As an Assistant Manager of Business Center Operations within PNC's Retail Banking division, you will play a crucial role in our branch operations.
Compensation Transparency
Base Salary: $48,100 – $82,550
Compensation may vary based on location, market trends, and individual qualifications.
This position is eligible for performance-based incentives.
Key Responsibilities
- Oversee the operational integrity of the branch, ensuring compliance with security protocols and regulatory standards. Manage the service and operational functions of the branch while cultivating a high-performing team through effective recruitment, onboarding, coaching, and development.
- Influence a diverse range of partners in a multi-channel environment. Manage and enhance the client experience by providing tailored solutions and advice to improve financial well-being.
- Promote a positive work atmosphere that drives exceptional service and fosters profitable customer relationships. Increase branch revenue through strategic customer acquisition and wallet share growth.
- Enhance employee engagement by attracting and retaining talent through comprehensive training and development programs. Guide employees to meet performance expectations and lead the performance management process.
- Ensure adherence to risk management processes by monitoring compliance with regulatory and security requirements. Provide training and oversight to team members regarding operational and risk-related activities.
At PNC, we take pride in our reputation and expect our employees to embody the following:
- Customer-Centric Approach - Understand and prioritize customer needs and satisfaction in all business decisions.
- Risk Management - Effectively assess and manage risks associated with business objectives to support PNC's Enterprise Risk Management Framework.
As a leader at PNC, you will be expected to:
- Foster Inclusion - Build diverse teams and inclusive environments that encourage innovative thinking.
- Demonstrate Values - Exhibit our core values with integrity and transparency.
- Drive Change - Proactively initiate change and innovation to enhance our business.
- Deliver Results - Take ownership of outcomes and empower others in decision-making.
- Develop Talent - Elevate talent decisions and support the growth of employees and customers.
Successful candidates will possess the necessary knowledge, skills, and abilities for this role. The following are essential:
Preferred SkillsAccountability, Banking, Customer Experience, Customer Loyalty, Decision Making, People Management, Proactive Mindset, Results Orientation.CompetenciesBranch Banking Services, Critical Thinking, Digital Literacy, Effective Communication, Sales Management.ExperienceTypically requires 3+ years of relevant experience. A combination of education, certifications, and experience may be considered in lieu of a degree.EducationAssociates Degree preferred.CertificationsHome Lending Designated Lender Certification - PNC Financial Services Group, Inc.LicensesCandidates may be subject to background checks as per regulatory requirements.BenefitsPNC offers a comprehensive benefits package to meet the needs of our employees, including medical coverage, dental and vision options, life insurance, disability protection, retirement plans, and paid time off.For more information about our benefits, please refer to our benefits summary documents.
Equal Employment OpportunityPNC is an equal opportunity employer and provides employment opportunities to qualified individuals without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.
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