Customer Experience Ambassador

5 days ago


Short Hills, New Jersey, United States Indigo Books & Music Full time
About Indigo

Indigo is a cultural department store that celebrates the joy of reading and the power of storytelling. We're dedicated to creating exceptional experiences for our customers and employees alike.

Job Summary

We're seeking a Customer Experience Representative to join our team at our Short Hills, New Jersey store. As a key member of our sales floor team, you'll be responsible for creating a warm and welcoming environment for our customers, sharing your passion for books and learning, and helping to drive sales and customer engagement.

Key Responsibilities
  • Approach customers to offer assistance and share book recommendations
  • Create a welcoming environment on the sales floor
  • Add joy to our customers' lives through exceptional service
  • Leverage our products to tell stories and connect customers to our brand
  • Engage and connect with customers on the floor
  • Curate product collections for each customer
  • Role model Indigo's High Performance Characteristics
  • Stay up-to-date on new products, promotions, and programs
  • Contribute to a safe and healthy work environment
  • Respond to customer feedback in a timely manner
Requirements
  • Experience in specialty retail or a retail service role
  • Adaptability, flexibility, and a willingness to learn
  • Demonstrated commitment to creating an exceptional customer experience
  • Ability to work a flexible schedule, including days, evenings, weekends, and holidays
About Us

At Indigo, we're committed to fostering diversity and inclusion, and we welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. We're an equal opportunities employer and offer accommodations to individuals who require them.



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