Customer Experience Ambassador
1 week ago
Indigo is a cultural department store that celebrates the joy of reading and the beauty of home decor. We're dedicated to creating exceptional experiences for our customers and employees alike.
Job DescriptionWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you'll be responsible for cultivating an environment that promotes authentic employee and customer experiences.
Key Responsibilities- Be the brand ambassador in our luxury, specialty book shop, showcasing our unique products and services to customers.
- Act as the point of contact for corporate and gifting sales, sourcing new opportunities and providing exceptional customer service.
- Create a warm and welcoming environment in our store, ensuring a seamless shopping experience for customers.
- Attend product training sessions to stay up-to-date on the latest products and services.
- Train other staff members on ASSOULINE product knowledge, ensuring a high level of customer satisfaction.
- Process transactions for sales, returns, and exchanges, providing excellent customer service at all times.
- Interact with designers, decorators, and other home decor customers, providing suggestions to curate a collection of offerings for potential clients.
- Provide input to the buying team on assortment, ensuring our products meet customer needs and expectations.
- Attend book fairs and other off-site sales opportunities, representing Indigo and promoting our brand.
- Experience in specialty retail or a retail service role, with a focus on luxury and customer service.
- Knowledge of specialty books or print business is an asset, but not required.
- Preferred candidates will have 2-3 years of sales experience in a one-on-one retail environment.
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Ability to be mobile on the sales floor for extended periods of time.
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
- Must be available to work a flexible schedule, including days, evenings, weekends, holidays, late nights, and early mornings.
At Indigo, we're committed to creating a positive impact in our communities and fostering a culture of diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
We welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.
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Customer Experience Ambassador
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