Customer Experience Ambassador

1 week ago


Short Hills, New Jersey, United States Indigo Books & Music Full time
About Indigo

Indigo is a cultural department store that celebrates the joy of reading and the beauty of home decor. We're dedicated to creating exceptional experiences for our customers and employees alike.

Job Description

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you'll be responsible for cultivating an environment that promotes authentic employee and customer experiences.

Key Responsibilities
  • Be the brand ambassador in our luxury, specialty book shop, showcasing our unique products and services to customers.
  • Act as the point of contact for corporate and gifting sales, sourcing new opportunities and providing exceptional customer service.
  • Create a warm and welcoming environment in our store, ensuring a seamless shopping experience for customers.
  • Attend product training sessions to stay up-to-date on the latest products and services.
  • Train other staff members on ASSOULINE product knowledge, ensuring a high level of customer satisfaction.
  • Process transactions for sales, returns, and exchanges, providing excellent customer service at all times.
  • Interact with designers, decorators, and other home decor customers, providing suggestions to curate a collection of offerings for potential clients.
  • Provide input to the buying team on assortment, ensuring our products meet customer needs and expectations.
  • Attend book fairs and other off-site sales opportunities, representing Indigo and promoting our brand.
Qualifications
  • Experience in specialty retail or a retail service role, with a focus on luxury and customer service.
  • Knowledge of specialty books or print business is an asset, but not required.
  • Preferred candidates will have 2-3 years of sales experience in a one-on-one retail environment.
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Ability to be mobile on the sales floor for extended periods of time.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Must be available to work a flexible schedule, including days, evenings, weekends, holidays, late nights, and early mornings.
What We Offer

At Indigo, we're committed to creating a positive impact in our communities and fostering a culture of diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.



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