Client Service Representative

3 days ago

Biloxi, Mississippi, United States Heartland Veterinary Partners Full time
About Heartland Veterinary Partners

We take great pride in being a part of this community and working closely with our clients and their pets. Our team of dedicated professionals takes a hands-on approach to veterinary medicine – we're down-to-earth and practical, but with all the technology and skill required for a state-of-the-art practice.

Hours of Operation:

Monday-Friday: 8:00 am – 6:00 pm
Saturday: 9:00 am – 5:00 pm
Sunday: 10:00 am – 4:00 pm
(Emergencies Only)

Anticipated Work Schedule for Candidate:

Monday through Thursday from 1pm to 6pm (roughly 20 hours per week)

Pay Range:

$15-$16/hour depending on experience

Benefits Offered for Our Part-Time Team Members:

  • Bonus Incentive
  • Flexible Work Schedules
  • Personal Pet Care Discounts

Position Purpose:

Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone) maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services the basic rules and regulations governing visitors and animal patient treatment and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Key Responsibilities:

  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk reception area, waiting area, office, public bathroom(s), and exam rooms.
  • Processes cash, checks, charge card payments, and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts recalls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits, and any other take-home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm, appropriate manner ensuring every experience ends in satisfaction.

Requirements/Qualifications:

  • Part-time
  • Ability to work on weekends
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques, including proper PPE

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