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Patient Services Representative

2 months ago

Biloxi, Mississippi, United States Bienville Orthopaedic Specialist LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Bienville Orthopaedic Specialist LLC. As a key member of our front office staff, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for our patients.

Key Responsibilities
  • Greets Patients and Responds to Inquiries
    • Welcomes patients in a professional and courteous manner, both in person and over the phone
    • Responds to patient inquiries and resolves issues in a timely and efficient manner
  • Schedules Appointments and Manages Provider Schedules
    • Coordinates patient appointments and schedules with providers to ensure efficient use of time
    • Manages provider schedules to optimize patient flow and minimize wait times
  • Notifies Providers and Maintains Patient Records
    • Notifies providers of patient arrivals and updates
    • Ensures accurate and up-to-date patient records, including medical history and treatment information
  • Collects Payments and Processes Insurance Claims
    • Collects patient payments and processes insurance claims in a timely and accurate manner
    • Verifies patient financial information and resolves any discrepancies
  • Maintains Office Supplies and Equipment
    • Orders and maintains office supplies and equipment to ensure a smooth and efficient work environment
    • Monitors and reports any equipment issues or maintenance needs
  • Performs Other Duties as Assigned
    • Assists with other front office duties as needed, including answering phones and responding to emails
    • Participates in ongoing training and professional development to stay up-to-date on industry best practices
Requirements
  • Education and Experience
    • High school diploma or equivalent required
    • 1-2 years of experience in a medical or related field preferred
  • Skills and Qualifications
    • Knowledge of medical terminology and procedures
    • Experience with medical scheduling and billing systems
    • Exceptional customer service and communication skills
    • Proficiency in electronic records systems
    • Strong data entry skills
    • Ability to work independently and manage time effectively
    • Ability to analyze data and resolve complex problems
Work Environment

This is a full-time position that requires the ability to work in a fast-paced environment with frequent disruptions. The ideal candidate will be able to multitask, prioritize tasks, and maintain a high level of accuracy and attention to detail.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient service, we encourage you to apply for this exciting opportunity.