Customer Service Ambassador

4 days ago


Biloxi, Mississippi, United States Clint Malone - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative at Clint Malone - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and nurture strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate and deliver seamless customer experiences.
    • Communicate effectively with colleagues to ensure timely and accurate resolution of customer issues.
Requirements
  • Dedication to Customer Service
    • Strong commitment to delivering exceptional customer service and building long-term relationships.
  • Effective Communication Skills
    • Excellent verbal and written communication skills to interact with clients and colleagues.
  • Problem-Solving and Adaptability
    • Proactive approach to problem-solving and ability to adapt to changing situations.
Benefits
  • Competitive Compensation
    • Salary pay plus commission/bonus structure to reward performance and drive growth.
  • Opportunities for Advancement
    • Clear path for career advancement and professional development within the agency.
  • Valuable Work Experience
    • Opportunity to gain valuable experience in the insurance industry and develop skills in customer service, sales, and relationship-building.


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