Account Coordinator
6 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team as an Account Coordinator. As a key member of our Design Services team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Manage daily direct correspondence with customers to ensure timely and accurate responses to their inquiries.
- Gather project needs and provide custom pricing quotes and product guidance to help clients find the right fit for their vision and budget.
- Assist the DS team in various tasks to ensure a flawless customer experience.
- Consistently provide timely, accurate, and kind responses to customers.
- Help customers with issues including website navigation, product questions, ordering and payment issues, package tracking, and more.
- Be available for phone calls with design clients upon request.
- Be available to work weekends, nights, and holiday hours as needed.
- 1-3 years experience in a customer support position, or other relevant customer-facing roles.
- Experience using Zendesk is strongly preferred but not required.
- Fast Learner: Comfortable learning and working across multiple technology platforms, able to learn and pivot quickly.
- Hard Worker: Ability to resolve issues rapidly and prioritize tasks in an extremely fast-paced/high-volume environment, knowing the day is not over until the job is done.
- Outstanding Communicator: A strong verbal and written communicator, able to connect with others with efficiency, effectiveness, and empathy.
- Customer Advocate: Always putting customers first; constantly seeking out innovative ways to help bring their vision to life.
- Detail Oriented: Excellent attention to detail and proven ability to do so in the past.
- Positive: Constantly maintain a positive attitude, no matter the situation.
- Team Player: Thrive in team settings and know that a win individually is a win for the whole team.
- Value patience and kindness and consider yourself to be a good teacher.
- Accountable, takes ownership, self-starter.
- Bachelors degree or equivalent experience preferred but not required.
PuroClean Property Restoration Services of Kapolei is a leading provider of property restoration services. We are committed to delivering exceptional customer service and support to our clients. As a member of our team, you will have the opportunity to work with a dynamic and growing company that values innovation, teamwork, and customer satisfaction.
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