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Membership Services Account Coordinator

2 months ago

Denver, Colorado, United States Exclusive Resorts LLC Full time
Job Overview

POSITION SUMMARY

Membership Account Specialists play a crucial role within the Member Services division. This position is essential for enhancing productivity and ensuring seamless processes across the regional team, focusing on Member engagement and achieving revenue objectives. We seek an enthusiastic, self-motivated individual who thrives in a dynamic environment.

KEY RESPONSIBILITIES

  • Assist the Regional Team of Membership Account Managers with daily reservation analytics.
  • Collaborate with the Member Services Operations team to maintain and update departmental reporting and standard operating procedures.
  • Engage with Members through professional communication via phone and email, effectively conveying booking options and guidelines.
  • Support the facilitation of weekly Member Services Department meetings, including documentation of discussions.
  • Guide Members in the processes of booking, modifying, and canceling reservations.
  • Manage Membership accounts during the absence of Account Managers, including monitoring attribute usage and any changes to benefits or procedures relevant to each membership.
  • Uphold the highest standards of customer service in all interactions with Members.
  • Be present at the office as required for team collaboration.
  • Perform additional tasks as assigned or as the role evolves.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

  • A minimum of two years of experience in customer service, preferably within the hospitality industry, along with a bachelor's degree or a comparable combination of education and experience.
  • Exceptional verbal and written communication skills.
  • A disciplined and consistent approach to work.
  • Proficiency in computer and phone systems; familiarity with Microsoft Office, Outlook, Salesforce, SharePoint, and OneDrive is advantageous.
  • Availability to work standard business hours, with occasional weekend shifts.
  • Ability to adapt swiftly in a fast-paced environment.
  • Strong attention to detail while managing multiple tasks.
  • Professional demeanor in both internal and Member-facing communications.
  • Experience in facilitating important discussions, delivering challenging information, and negotiating effectively.
  • Background in project management and meeting deadlines.
  • A proactive attitude towards time and task management.
  • A commitment to the service industry, with a focus on building enduring Member relationships.
  • Experience with discerning travelers and affluent clientele is a plus.
  • Proficiency in a second language is an advantage.