Medical Office Coordinator
4 days ago
The 61st Street Service Corp is seeking a highly skilled Medical Office Coordinator to join our team. As a Medical Office Coordinator, you will play a vital role in ensuring an exceptional patient experience during patient arrival and departure. Your responsibilities will include greeting patients and visitors, registering and collecting necessary information, scheduling appointments, and reviewing schedules for accuracy.
Key responsibilities include:
- Greet patients and visitors with a warm and welcoming demeanor.
- Register patients and collect necessary information for an efficient check-in process.
- Schedule appointments and follow up appointments, as well as procedures.
- Review schedules weekly to ensure accuracy and make any necessary adjustments.
- Verify insurance and obtain authorizations prior to appointments.
- Respond to patient inquiries regarding financial information, such as explanation of charges and out-of-pocket expenses.
- Collect payments and settle the cash drawer daily.
- Answer patient phone calls promptly and respond to patient portal messages and voicemails within 24 business hours.
- Ensure seamless communication between patients and staff.
- Initiate registration of new patients in EPIC and provide cross-coverage as directed.
Requirements:
- High school diploma or equivalency required; associate's degree preferred.
- A minimum of 6 months relevant experience.
- Working knowledge of medical terminology.
- Excellent customer service and communication skills.
- Experience with EPIC or other EHR systems preferred.
- Ability to work independently and multitask with consistent follow-through.
- Knowledge of insurance verification and authorizations.
- Excellent relationship management skills, including emotional intelligence and interpersonal skills.
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