Patient Care Coordinator
4 days ago
Job Summary:
Empress EMS is seeking a skilled Patient Care Representative to join our team. As a Patient Care Representative, you will play a critical role in providing exceptional patient care and transportation services.
Main Responsibilities:
- Coordinate ambulance transportation for contracted medical facilities, private patients, and insurance companies.
- Field all incoming telephonic transport requests in a timely and professional manner, ensuring accurate demographics, billing information, and authorizations have been obtained.
- Field any incoming complaints on common operations and missing items. Generate an incident report and forward to the appropriate supervisor.
- Provide accurate summaries of personal productivity to the Supervisor on a daily/weekly/monthly basis.
Requirements:
- High School diploma or equivalent required.
- One year patient care experience and/or general customer service.
- Familiarity with health insurance verifications, authorizations, and medical terminology preferred.
- Documentation skills.
Work Environment:
The work is performed under basically normal working conditions, as in a standard office environment. High level of sitting/working at a desk. Light physical effort (lift/carry up to 10 lbs.).
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