Patient Care Coordinator

5 hours ago


Tarrytown, New York, United States Empress EMS Full time
Job Title: Patient Care Representative

Empress EMS is seeking a highly skilled Patient Care Representative to join our team. As a Patient Care Representative, you will play a critical role in ensuring the smooth transportation of patients to and from medical facilities.

Key Responsibilities:
  • Coordinate ambulance transportation for contracted medical facilities, private patients, and insurance companies.
  • Field all incoming telephonic transport requests in a timely and professional manner, ensuring accurate demographics, billing information, and authorizations have been obtained.
  • Field any incoming complaints on common operations and missing items, generating an incident report and forwarding it to the appropriate supervisor.
  • Provide accurate summaries of personal productivity to the Supervisor on a daily, weekly, and monthly basis.
Requirements:
  • High School diploma or equivalent required.
  • One year of patient care experience and/or general customer service.
  • Familiarity with health insurance verifications, authorizations, and medical terminology preferred.
  • Documentation skills.
Work Environment:
  • Work is performed under basically normal working conditions, as in a standard office environment.
Physical Requirements:
  • High level of sitting/working at a desk.
  • Light physical effort (lift/carry up to 10 lbs.).


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